What Is Online Scheduling?

Online Scheduling connects you with prospective renters by giving them the ability to schedule a tour to your property directly from the lead form on your Apartments.com ad, and reduces the inefficient back-and-forth involved with scheduling a tour, allowing you to fulfill the renters request immediately. 

What are the types of Online Scheduling?

There are two options available for online leasing: Request Tour and Book Tour. 

The Request Tour feature sends you an email containing the potential tenant's ideal appointment time for the property tour and their contact information. In this email, you can either confirm or reschedule the tour.

The Book Tour feature allows the potential tenant to book a tour immediately without the need for you to confirm or reschedule. This feature communicates directly with your CRM systems to show your real-time availability, as if they were using your property's website tools directly. 

How to set up Online Scheduling

Setting up Online Scheduling will differ based on whether you choose Request Tour or Book Tour. 

Setting up the Request Tour feature

  1. Log in to your Apartments.com Customer Portal on the sign-in page, as shown below. 

  2. Select the property you would like to enable Online Scheduling — Request Tour capabilities for.

  3. Once the property is selected, you'll need to select the Office & Tours tab in the top navigation bar. 

  4. Once in the Office & Tours section, you can scroll down and find the 'Tour Options' you can select from.

  5. You can also contact your sales representative to help set up your Request Tour feature. If you have any additional questions or concerns, you can contact Customer Support at onlinescheduling@costar.com. Activation can take up to 24 hours to process this request.

What you need to know about the Request Tour feature

Your 'Tour Options' include In-Person Tours, Self-Guided Tours, and Personal Online Tours. Any single tour option or combination of these tour options can be put in place where renters can make tour requests with you for your property. You can also share custom messages that are specific to Self-Guided and Personal Online Tours as well. Once you've chosen which type of tour(s) you prefer, please make sure to select Save Changes to ensure your preferences are saved to your account. 

Setting up the Book Tour feature

  • Contact both your Apartments.com sales representative and your CRM account representative. We are currently able to activate this feature with Knock, Anyone Home, Hy.ly, and other major CRM systems. Contact onlinescheduling@costar.com for additional questions and concerns. 
  • Complete the Online Tour Scheduling Activation Form from Apartments.com.
  • Activation can take 4-6 weeks. 

Configuring Your Book Tour Feature

Directions for how to configure your book tour feature can be found below, separated by vendor: 

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