How do I delete a Resident?

Is your renter about to move out? Are you approaching the end of a renter’s lease term?

If your renter is approaching the end of their lease term, or if they need to move out due to any other extenuating circumstances, you have two methods that can be used to clear them out of the Residents page (keep in mind that you will also want to end their Payments if that is set up too).

If the Resident is new

If the Resident is new and there hasn't been any activity yet, you could cancel the Resident by following these steps:

1. Go to Menu and select Rental Tools

2. Navigate to Residents and click on the property and resident you'd like to change

3. Select "Edit lease term" and then "Cancel Residency", highlighted in red, to end and remove that residency

For an existing Resident

If you've already added payments, created an online lease, or the resident has entered renter's insurance details, you could end the Resident by changing the term dates:

–>Click "Edit Lease Term" and then set the end date of the Resident Term for today’s date. This will end that renter and clear them out by the following day.

If you need that renter's information in the future, you should be able to find it on the Residents page by clicking the Status drop-down box to the right of the search bar and selecting "Status: Ended". 

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