How is the overdue balance report created?

Need a fast and easy way to check on your payments and see if any residents have an outstanding balance? 

The Overdue Balance Report gives you a quick snapshot of any residents that owe rent or other fees. You'll also see the number of days they've had an outstanding balance. 

Here's how the Overdue Balance Report works: 

If you're using Payments on Apartments.com, you can use the Overdue Balance report. 

To run your report: 

• Select one or all of your properties on Apartments.com, and choose if you'd like to return just active leases, or all leases (active and ended). 
• Click 'Create'. 
• We'll return any Properties and Residents with overdue balances. 

Reading your report:

• Any payments with outstanding (positive) balances will be flagged and returned. 
• You'll see: 
  • The resident and their lease status (current or ended) 
  • The amount they owe
  • The date of their last payment 
  • How many days the rental has been overdue
• You'll have a link to the resident's contact info, so you can follow up with them or record any payments received outside of Apartments.com. 

Have any questions?

• Did your renter pay outside of Apartments.com? You may see a false positive on the overdue balance report. Make sure you record an offline payment to keep your info up-to-date. 
• If your renter just sent a payment today, it may take a few hours for their balance to update on Apartments.com.