What if my renter pays with a check or outside of the app?
Contact Support
Need help with Apartments.com Payments? Email us at rentpayments@apartments.com
You can record a payment received outside of Apartments.com from your Payments page. To get started:
1. Navigate to the Transactions tab on the unit where you'd like to record an offline payment
2. Click Record Payment
3. Enter:
- a description
- the amount
- the date you want the transaction to apply to your ledger (note: the offline payment will appear immediately, but the balance won't be affected until this date.)
4. Click Record Offline Payment