Why is my listing being blocked or held by Apartments.com?
When posting a new listing, if you receive the message, " We're sorry, this location is held by an Apartments.com customer," this may be because the location is already listed on Apartments.com. If you own or manage the property, we can grant you full access to the existing listing by written request.
Simply email Support@apartments.com, clarifying your role at the location and including the street address of the property as you see it on Apartments.com. Afterward, we will grant you access to the location so you can make updates and have control of the listing. Please be aware that all locations with five units or more will need to be accessed this way.
If you received this message and you do not own or manage the location, please keep in mind that we do not accept roommate, subleases, or lease takeover listings.