How do I set up automatic late fees?
With Apartments.com, you can automatically bill late fees to encourage your renters to make payments on time.
Adding automatic late fees
- Navigate to your Rental Manager account and select the Payments tab.
- Select the resident you would like to set up a late fee for.
A payment page appears.
- Locate and select the Settings tab underneath the Rent and Renters sections.
Your Settings appear.
- Select the Edit button in the Late Fees section.
An Automatic Late Fees prompt appears.
- Select the I want to add late fees checkbox.
- Enter the Late Fee Amount and select when you would like to apply the fee from the Add A Fee dropdown.
Note: If rent is due on the 1st, and you select 5 days after rent is due from the Add a Fee dropdown, the late fee would be added on the 6th.
- Select Continue.
The Confirm Payment Setting page appears.
- Select Confirm and Update.
Your automatic late fee is created and added to the resident you selected.
If your resident doesn't have a total balance of $0 or lower on the date that rent is due, Apartments.com will email them. They will be informed that they need to schedule a payment for rent, or a late fee will be applied.
Once the grace period you selected from the Add a Fee dropdown is over, a late fee bill will be applied automatically. Apartments.com will email your renters about this bill with instructions on how to schedule a payment.
Deleting a late fee
- Select the resident you would like to remove a late fee from.
A payment page appears.
- Locate and select the Settings tab underneath the Rent and Renters sections.
Your Settings appear.
- Select the Edit button in the Late Fees section.
An Automatic Late Fees prompt appears.
- Select the I don't want to add late fees checkbox.
- Select Continue.
The Confirm Payment Setting page appears.
- Select Confirm and Update.
Your automatic late fee is removed.
Note: For more information or assistance with adding late fees, contact rentpayments@apartments.com.