How long do rent payments take to process?
With Apartments.com, renters can make payments with their debit or credit card, or by sending ACH payments directly from their checking account.
Here's how long each of these payment types typically take:
ACH bank-to-bank payment time:
3-5 business days
If your renter pays with their checking account, Apartments.com's processing time is around 3-5 business days.
Note: If your renter is new to Apartments.com, they must verify their bank account before their payment sends. If your renter has added their checking account numbers manually, this may add 2-3 business days to process their first payment as their bank account needs verified before it starts sending.
Card payment time:
2-3 business days
If your renter is paying with a credit, debit, or prepaid card, those payments take 2-3 business days to deposit to your account. Renters pay a 2.75% transaction fee to pay with their card.
Apartments.com will send you an email whenever your payment is processing. You can also check the estimated payment deposit date from your Apartments.com account. Learn how to check the status of a payment here.
Keep in mind that weekends and bank holidays will delay payment, as these are not considered business days in the processing timeline. See a list of bank observed holidays.
Need help with Apartments.com Payments? Email us at firstname.lastname@example.org