What payment emails do you send my renter?
When you invite your renters to pay rent through Apartments.com, we make sure to keep them in the loop about their rent payments.
Here are the standard payment emails we send renters:
- Invitation to pay through Apartments.com
- Your rent is due soon. Let's set up your payments! (To renters who need to schedule a payment)
- Reminder: your rent payment is coming up. (To renters who have scheduled a payment)
- Your payment is on its way
If you've set up automatic late fees, we'll also send your renter these emails if they still need to pay.
If you add a Bill or Credit to Apartments.com, we'll send them an email to let them know:
Invitation to pay
When you add a renter to make payments through Apartments.com we'll send them an invite to set up payments.
Your rent is due soon. Let's set up your payments!
Reminder: your rent payment is coming up
Five days before rent is due, we email renters a reminder. If they've already scheduled a payment, we'll remind them that their payment will send soon. They'll have the chance to make any changes to their payment if they need.
Your payment is on its way
As soon as we begin processing your renter's payment, we'll send them an email with the payment details.
Rent is due today. Avoid a late fee.
If you've set up automatic late fees, we'll send your renter a reminder email the day rent is due.
A late fee has been added
If you've set up automatic late fees, we'll send your renter an email letting them know a late fee was added.
Your landlord made changes to your rental
When you add a manual Bill or Credit to the ledger, or change the start or end date on the lease, we'll send your renter an email that same day to let them know what's changed and what steps they'll need to take.
Need help with Apartments.com Payments? Email us at firstname.lastname@example.org