AppFolio Online Scheduling Support
There are two main steps to enable prospect self-scheduled showings in AppFolio.
Enable tour functionality
Note: Only users with permissions to modify company settings can enable tour functionality.
- Navigate to the AppFolio client portal and log in to your account.
- Select the Customer Service dropdown, select General Settings, and then select Showings Settings under the Leasing section.
- Configure your showings settings based on your preferences.
- Ensure the following checkboxes are enabled under the Prospect-Scheduled Showings section:
These settings allow renters to self-schedule tours from Apartments.com directly.
Configure tour availability
- Select the Customer Service dropdown and then select My Settings.
- Locate and select Set Showing Availability in the Tasks panel.
Your Showing Availability settings appear.
- Configure your tour availability.
- Select Connect under the Sync Personal Calendar section and then choose a calendar provider. Connecting your calendar with AppFolio provides up-to-date availability with prospective renters.
- Enter your availability for each day of the week in the Weekly Recurring Availability for Customer Service section.
Note: Once configured, this system will automatically add any showings that are assigned successfully to your personal calendar.
After you have completed the steps above, please contact feeds@apartments.com to begin the online scheduling integration process. This process takes up to 48 hours to complete, after which your scheduling information is syndicated.