How do I enable fee transparency on Apartments.com using RealPage?

Prerequisites

  • A LeaseStar Syndication or a RealPage Onesite subscription is required. For more information on obtaining a subscription, contact RealPage support.
  • An established connection between your listing information on RealPage and Apartments.com is required.

Note: For more information on connecting your listings, refer to our Help Center.

Enabling fee transparency

  1. Contact RealPage support and submit a request for MITS 5.0 to be enabled on your RealPage account.
  2. After MITS 5.0 is enabled, contact feeds@apartments.com and include an excel spreadsheet with property names, full addresses, and RealPage Property Key IDs (or Onesite IDs) of the properties where you would like to enable fee transparency.

After your RealPage fees are syndicated, any fees manually entered in Customer Portal will be removed and replaced with syndicated fees. The following toggle in Customer Portal is enabled and your fee settings on Apartments.com will be locked.

Important: To make changes to your fees moving forward, you will need to edit them in RealPage directly.

Your listings are updated and showcase new fee transparency features on Apartments.com.

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