Unit-Level Content FAQs

Important: If you need assistance manually updating unit-level content, contact customer support at support@apartments.com.

If you need assistance with integration or your feed, contact feeds@apartments.com.

Photos (Feeds)

How do I add unit-level photos to my feed?

Navigate to https://www.apartments.com/grow/integrations and then locate your vendor for specific unit-level photo instructions.

Note: Contact feeds@apartments.com if you have any questions regarding feed support.

Am I able to add captions to unit-level photos in my feed?

Yes. This feature is supported by any feed provider that supports unit-level photos.

Photos (Manual Upload)

Am I able to add unit-level photos via Customer Portal or Network Admin?

Yes. This can be done in Customer Portal and Network Admin. Reach out to Apartments.com support with any questions.

Am I able to add captions to unit-level photos using Customer Portal or Network Admin?

Yes. This feature is supported in Customer Portal and Network Admin. Reach out to Apartments.com support with any questions.

Floor Plan Photos (Feeds)

Am I able to add unit floor plan photos to my feed?

Yes. This feature is supported by any feed provider that supports unit-level photos.

Note: When uploading a unit-level photo through your feed, be sure to flag the image as floor plan.

Am I able to add model-level floor plan photos to my feed?

The majority of proprietary and third-party feeds support this feature.

Floor Plan Photos (Manual Upload)

Am I able to add unit and model-level floor plan photos via Customer Portal and Network Admin?

Yes. Customer Portal and Network Admin both support adding unit and model-level floorplan photos.

View From Unit (Feeds)

How do I add a photo of View From Unit in my feed?

To have a photo appear as “View From Unit” for a particular unit, the photo needs to have a specific caption.

The caption needs to be in the EXACT format below:

View From Unit [UNIT #]

Example – if the customer would like to set a photo as the “View From Unit” for unit 3008, the caption for that photo in the feed must read:

View From Unit [3008]

If your feed supports unit-level photos, add the photo (with the specific caption) to the specific unit in the feed. If the feed does not support unit-level photos, attach the photo (with the specific caption) to the property-level photos in the feed.

View From Unit (Manual)

How do I add a photo of “View From Unit” for a specific unit in Customer Portal or Network Admin?

Clients can add a View From Unit photo for individual units via Customer Portal or Network Admin.

Clients can also add customized captions to these View From Unit photos.

3D Tours (Feeds)

Note: Navigate to https://www.apartments.com/grow/integrations for general 3D tour upload instructions.

How do I upload a 3D tour of a model or unit to a feed?

Some providers support syndicating virtual tours through a feed. Contact your feed provider for more information.

3D Tours (Manual Upload)

Important: Contact support@apartments.com if you need any assistance with uploading 3D tours.

Am I able to upload a model or unit-level 3D tour in Customer Portal or Network Admin?

Clients can upload virtual tours in Customer Portal.

Unit-level 3D tours can be uploaded via Network Admin or Customer Portal.

Videos (Feeds)

How do I add model-level videos to my feed?

At this time, model-level videos are not supported by any feed providers. Apartments.com is hoping this will change soon and we are discussing this with proprietary and third-party 3D tour providers. Contact your feed provider for more information.

How do I add unit-level videos to my feed?

At this time, unit-level videos are not supported by any feed providers. Apartments.com is hoping this will change soon and we are discussing this with proprietary and third-party 3D tour providers. Contact your feed provider for more information.

Videos (Manual Upload)

Am I able to upload model-level videos in Customer Portal or Network Admin?

Property managers are able to upload a model-level video using Customer Portal.

Customer Support can help with bulk importation of model-level videos.

Am I able to upload unit-level videos in Customer Portal or Network Admin?

Property managers are able to upload a unit-level video using Customer Portal.

Customer Support can help with bulk importation of unit-level videos.

Amenities (Feeds)

How do I add unit-level amenities to my feed?

Navigate to https://www.apartments.com/grow/integrations and then locate your vendor for specific unit-level amenities instructions.

Amenities (Manual Upload)

Am I able to add unit-level amenities via Customer Portal or Network Admin?

Yes, Customer Portal and Network both support adding unit-level amenities.

Property Maps / Unit Maps

How do I add a property map to one of my customer’s listings?

Today, Engrain and Pynwheel are the only providers of property maps supported by Apartments.com.

Refer to the articles below for vendor-specific instructions:

Email the Apartments.com feeds team (feeds@apartments.com) for help with implementation. The email subject should include Engrain Request or Pynwheel Request when emailing support.

Unit-Level Leads

Note: Refer to the Leads & Attribution Help Center page for vendor-specific lead attribution instructions.

How are unit-level leads delivered?

All leads submitted at the unit-level will be delivered with unit details.

Leads will be delivered using whatever method is currently in use:

  1. If the lead is sent via API, the unit number & model are appended to the comment.
  2. If the lead is sent as an email, the unit number is included in the email body.
  3. If the lead is scraped, the client must contact a 3rd party to scrape it from the email.

See the photo below for an example of unit data added to an Apartments.com lead.

Unit-Level Deposits (Feeds)

Note: Refer to the Fee Transparency Help Center page for vendor-specific fee feed instructions.

How do I add unit-level deposits to my feed?

On Apartments.com, if deposit data is added to a feed, it will always be called a “Deposit” on Apartments.com.

We realize that in many situations these may not actually be deposits. There could be Admin fees or alternative security fees or renters insurance.

We do not currently support labels for all these different options. We are working to address those situations in the future and hoping more vendors will include unit-level deposits. Contact your feed provider for more information.

Unit-Level Deposits (Manual Upload)

Am I able to add unit-level deposit data to Customer Portal or Network Admin?

Yes, Customer Portal and Network Admin both support adding unit-level deposits.

Ad Package Levels

The features described above may not be available to every client as some features will only be available to specific ad package tiers.

Refer to our Ad Packages page for more information about which features are included in each ad package tier.

Network Sites

Is unit-level content supported on Apartments.com Network sites (Apartment Finder, Apartment Home Living, ForRent.com, etc.)?

Unit-level content is supported on all Apartments.com Network sites.

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