Payments FAQs for Rental Managers

How long do payments take to process?

If your renter is paying with a checking account, the processing time is around 3-5 business days.

If your renter is paying with a credit card, the processing time is around 2–3 business days. Renters pay a 2.75% transaction fee to pay with their card.

Learn more about payment processing times

How do I check on the status or details of a payment?

Click or tap on any item in the ledger tables to view details of an individual renter payment, or make edits to a charge.

Learn more about payment statuses

Did my renter make a payment yet?

Any payments made by your renter will be a line item on your ledger labeled “Payment”. Any payments set up to be processed but not yet made will be labeled “Scheduled”. Bills, labeled "Due on" are requests for payments but not transactions. 

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