How to designate a Payment Admin for your properties
Payment Admin is a new feature that allows one team member to set up and manage payments for all the properties on your Apartments.com account.
Before designating a team member as the Payments Administrator, you'll want to check that they first have a Rental Management Role assigned to them and that you have a Company Admin role on on your account.
Tip: As a Payments Administrator, this team member will be required to enter a few identifying details to our payment processor per the Know Your Customer (KYC) federal law.
How do I get started?
To get started, click on User Management under the Customer Tools dashboard.
- 1
- Click on Designate a Payment Admin.
- 2
- Enter the email address associated with their Apartments.com account.
- 3
- Click Confirm.
Once you designate the Payment Administrator, they can start setting up Rent Payments by logging onto their Apartments.com account and selecting Payments under their Customer Tools dashboard.
Note: If you'd like to transfer the Payment Administrator role to another member of your team, please contact Apartments.com Support at (888) 658-7368 (RENT) Ext 2.The ability to change it yourself on your account is coming soon.