My applicant is having trouble verifying their identity in the application. What should they do?

We ask applicants to verify their identities in order to run screening reports and submit applications. If your applicant is having trouble verifying their identity, they can call TransUnion’s support team at 1(866) 755-0961. 

Renters aren't able to skip identity verification, as it's required to submit an application and run reports.

Here's some additional tips for verifying your identity.