How do I create and upload a Matterport 3D Tour to my listing?
Important: Uploading a Matterport 3D Tour requires a Premium listing on Apartments.com. Refer to our Help Center for more information on upgrading to Premium.
Overview
The following instructions will guide you through creating your first Matterport 3D tour, locating your 3D tour ID and completing the upload process on Apartments.com step by step.
1. Download the Matterport app
4. Link your 3D tour to Apartments.com
1. Download the Matterport app
Search for and download Matterport from your device's app store.
Refer to the Troubleshooting section for more information on supported devices.
2. Create your tour
- Tap the Matterport app on your home screen to open the app.
- Create a Matterport account.
- Sign in to your Matterport account within the app.
- Create a new job by tapping on the + button at the bottom right corner of the screen.
The New Job window appears.
- Enter a display name for your model and enter your address information.
- Tap the Save button at the top-right of the screen.
- Tap the Options button at the bottom-left of the screen.
- Choose between Simple Scan and Complete Scan. Use Simple Scan to capture a space more quickly. Use Complete Scan to capture spaces in higher detail.
You are now ready to start capturing your space! Follow the steps on your device to capture your 3D tour.
3. Copy your 3D tour ID
- Log into your Matterport account on a web browser of your choice.
Important: You cannot obtain a shareable URL from the Matterport app. You must sign into your account on a web browser from your phone, tablet or desktop.
- Find the Matterport space you want to share.
- Update the privacy level for the tour to either Unlisted or Public.
Copy the tour ID portion of the shareable URL.
URL example: https://my.matterport.com/show/?m=12345678910&play=1
Important: You only need the portion of the URL that is bolded in the example above. In the example above, it is 12345678910. Your tour ID will be 11 characters long. This ID is how you will upload your tour to your listing.
4. Link your 3D tour to Apartments.com
- Log in to your Rental Manager account and select Properties in the left navigation.
- Select Edit Listing on the listing where you want to upload a Matterport 3D Tour.
Important: Uploading a Matterport 3D Tour requires a Premium listing on Apartments.com.
The Edit Listing page appears.
- Navigate to the Media section, locate the Matterport 3D Tours section and then select Add a Matterport 3D tour.
An Upload 3D Tour pop-up appears.
- Upload your 3D Tour.
Paste your shareable URL portion into the Matterport 3D Tour ID field.
Matterport 3D Tour ID example: 12345678910
- Upload a thumbnail of your tour.
- Enter a caption for your tour.
- Select Done, select Continue to review your listing, and then select Publish at the bottom of the Edit Listing page.
Your 3D tour is published to your listing. Please allow at least 2 hours for the changes to be reflected on your listing page.
Troubleshooting
- If you don't see the option to upload a 3D tour, ensure that your listing is upgraded to Premium.
- If your Matterport tour ID is not being accepted, ensure that you are only copying and pasting the portion after the "m=" in your shareable URL, not the entire URL. This should be 11 characters long.
- Refer to Matterport App for Android for more information and troubleshooting instructions regarding Matterport on Android.
- For more information on capturing your space on Android, refer to Using Matterport for Android.
- Refer to Matterport App for iOS for more information and troubleshooting instructions regarding Matterport on iOS.
- For more information on capturing your space on iOS, refer to Using Matterport for iPhone.
- If you are unable to upload your tour thumbnail, ensure the image file is at least 10KB but no more than 75MB, and the file type is either PNG, JPG, or JPEG.