How do I verify my bank account?

You can easily connect your bank account to your Apartments.com account by using your online banking site or by manually entering your bank details. 

Before you can receive payments to your bank account, we need to make sure that you're the account holder. If you link your bank account using your online bank login, it will be automatically verified. Keep in mind that not all banks are currently accepted on Apartments.com, so logging in through your bank account may not be possible. In this case, please enter your account and routing number manually. 

We will send you two small deposits

Once you've added your account information, we'll send two small deposits (each less than one dollar) to your bank account within one to three business days.

When the deposits arrive, enter the amounts in your Apartments.com account

Once you see the two small deposits in your bank account, enter them on your Banks & Cards page by clicking Verify Amounts. 

If the amounts are correct, your account is automatically verified

If the two deposit amounts you enter on your Banks & Cards page are correct, your bank account will be immediately verified, making the process complete.

Where are the deposits?

Please allow at least one to three business days for these small deposits to appear in your account. If you still don't see the deposits in your account after this time period:

1. Check with your bank to ensure the deposits were not blocked or combined. 
2. If it's been more than four business days since you connected your bank account, Apartments.com has likely pulled the deposits back since they were temporary. Try checking your bank account around the time you entered your account details, as your bank should still have a record of what was deposited. 
3. If your bank informs you that they haven't received the deposits, the account information you provided in your Apartments.com account may be incorrect. Please sign in to your Apartments.com account and re-add your bank account if this is the case.

What if my renter hasn't verified their bank account?

If your renter hasn't verified their bank account, you can direct them to this article for further direction. They will follow the same steps listed in the previous section.