Why isn't my ad updating?

Have you made changes recently that aren't showing on your Apartments.com Network advertisements? If so, these scenarios may explain why your updates aren't appearing.


1. You haven't given your advertisement enough time to update

It takes approximately 1-2 hours after a change is made before that change will reflect on:

  • Apartments.com
  • ApartmentFinder.com
  • ApartmentHomeLiving.com
  • ForRent.com
  • ForRentUniversity.com

It can take up to 48 hours after a change is made before that change will reflect on:

  • After55.com
  • CorporateHousing.com
  • WestsideRentals.com
  • Realtor.com
  • Doorsteps.com

2. Your ad is connected to a feed

A feed is an automated way to frequently update your listing. When changes you've made to your listing contradict the information coming from your feed file, your manual changes will be overwritten. To prevent this from happening, make ad changes in the feed file directly. Changes made this way will automatically update all your ads in the Apartments.com Network. 

For a list of feed FAQs, please visit https://www.apartments.com/advertise/advfeeds

For more information about setting a feed up and a list of vendors we work with currently, visit: https://www.apartments.com/advertise/resources/listings-feed-program

For technical assistance with your Feed on Apartments.com, email us at feeds@apartments.com.


3. Your ad is not live

Many times your ad may show in a Google search, even though it is not live on Apartments.com. It's possible your ad isn't updating or live for prospects to see even if it was online previously. If you have ad manager access you can verify the status of your ad by clicking the menu bar", "Customer Tools", then "Properties". If your "Listing" status does not say "Active", your ad isn't online.

If you do not have access to edit your listing, and are experiencing any of the situations below, your ad may not be live.

  • You are no longer receiving leads through Apartments.com
  • Pricing and availability isn't showing on the ad
  • There is no contact information listed on the ad

For instructions on how to get your ad live, please email support@apartments.com with the following details:

  • A description of the issue. For example: My Ad is not live. Please advise on how I can get my listing online. 
  • Your first and last name
  • Your company name
  • Your property name
  • Your property address

If you're unsure about the status of your ad, you can call us at (888) 658-7367 ext. 2 to verify.  

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