My renter's payment failed. What's next?
A renter's payment may fail for several reasons. The card they’re using may be expired, they may have insufficient funds, or it might be their first payment through Apartments.com and their bank doesn’t recognize it so the bank won't allow the charge.
When a renter's payment fails, Apartments.com won't automatically retry the payment. Instead, the renter will need to make a one-time payment in order to pay through Apartments.com.
Important things to know about failed payments:
- Apartments.com never automatically re-tries a failed payment, so renters must make a new one-time payment to cover the payment that failed.
- Apartments.com does not charge any kind of NSF or failed payment fees. If your renter's payment fails, and they see an ‘NSF’ or ‘failed payment’ fee, they need to speak with their bank directly.
- You can see the reason the payment failed by clicking the payment in your Payments page. Clicking the payment line will expand it and show more details.
Need help with Apartments.com Payments? Email us at firstname.lastname@example.org