How do I upload and edit unit-level media on my listing?

Editing 3D Tours

Log into your Apartments.com Rental Manager account. The Properties page appears by default.

Navigate to the property where you want to upload a 3D tour and select it. The property page appears.

Select the Media tab and then select the 3D Tours button.

Select Edit on the tour you want to edit. An Edit 3D Tour pop-up appears.

Select which level you want to display your tour on:
1. Community - This level contains media that showcases your property as a whole and all the amenities you have to offer.
1. Model - This level contains media that showcases a layout or floorplan. Verify that the correct bedroom number and model name are selected.
1. Unit - This level contains media that showcases a specific unit. Verify that the correct bedroom number, model name, and unit number are selected.
Verify the 3D tour thumbnail is correct. Select Change to upload a new image. Select Remove to delete the existing image if necessary.

Verify your tour has a descriptive caption.

Important: Captions are not currently supported at the unit-level. This feature will be included in a future update.

Select Save to finalize the editing process and return to the 3D Tours page.

Note: For information on uploading 3D tours, contact support@apartments.com.

Organizing 3D Tours

Select and drag any tour to change the order it appears on your property listing.

Note: Depending on your ad package, tours moved to the front of your library are also added to your main gallery. These active tours are highlighted with a green border.

Select the toggle button on any tour to disable or enable it.

Select the Show: dropdown to filter the type of tours you want to see.

Uploading Videos

Note : Unit-level videos are only included in Diamond or Diamond+ ad packages.

Log into your Apartments.com Rental Manager account. The Properties page appears by default.

Navigate to the property where you want to upload a video and select it. The property page appears.

Select the Media tab and then select the Videos button. Select Upload. An Upload Video pop-up appears.

Select Upload in the File Upload box. A pop-up window appears. Navigate to and select your video to upload it.

Enter a descriptive caption of your uploaded video in the Caption field.

Important: Captions are not currently supported at the unit-level. This feature will be included in a future update.

Select which level you want to display your video on:
1. Community - This level contains media that showcases your property as a whole and all the amenities you have to offer.
1. Model - This level contains media that showcases a layout or floorplan. Verify that the correct bedroom number and model name are selected.
1. Unit - This level contains media that showcases a specific unit. Verify that the correct bedroom number, model name, and unit number are selected.
Select Done. Your video is added to your property listing.

Editing Videos

Select the Edit button under the video you want to edit. An Edit Video pop-up appears.

Verify your video has a descriptive caption.

Important: Captions are not currently supported at the unit-level. This feature will be included in a future update.

Verify your video is being displayed on the proper level (Community, Model, or Unit-level).
Select Save to finalize the editing process and return to the Videos page.

Organizing Videos

Select and drag any video to change the order it appears on your property listing.

Note: Videos moved to the front of your library are also added to your main gallery. These active videos are highlighted with a green border.

Select the toggle button on any video to disable or enable it.

Select the Show: dropdown to filter the type of videos you want to see.