How can I locate and respond to my property's reviews?

You can access your consumer reviews by using the Customer Review Dashboard which is attached to your login account. The Dashboard is accessible via the left navigation under Properties & Listings, or by clicking on the Reviews link after selecting the three white dots on the property's photo.

How do I read my Dashboard?

On the Reviews Dashboard for all properties, the reviews are sorted by most recent posted date. The dashboard also shows the review ratings, title and copy.

If you need to find a specific review, you can search by keyword on the Reviews Dashboard. You can also navigate by property from the My Listings page.

If you need to respond to a review, click the black button “Respond to Review” in the right-hand column. 

Note: Consumer reviews and community comments that are uploaded and published on will automatically and subsequently appear on and 

The details screen allows you to read consumer reviews, submit comments, and delete previous comments that were uploaded by property staff.

Note: Property staff has the ability to manually delete comments, not reviews.  Please see the related article below for additional information.

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